Gaps Model Example Perception – Expectation = Difference
{"Image DocumentName": "Gaps Model Example Perception \u2013 Expectation = Difference", "Image ImageDescription": "Tangibles: = 3.0. Reliability: = 1.0. Responsiveness: = Assurance: = 2.8. Empathy: = Empathy has the lowest rating therefore it is the dimension where training should be emphasized the most. A focus should also be placed on Responsiveness because of its negative rating. 17.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}