NOPRINCIPLEEXPLAINATION 1. Focus on your customers Organizations rely on customers. Therefore: Organizations must understand customer needs. Organizat
{"Image DocumentName": "8 PRINSIP MANAJEMEN MUTU (1)", "Image ImageDescription": "NO. PRINCIPLE. EXPLAINATION. 1. Focus on your customers. Organizations rely on customers. Therefore: Organizations must understand customer needs. Organizations must meet customer requirements. Organizations must exceed customer expectations. 2. Provide leadership. Organizations rely on leaders. Therefore: Leaders must establish a unity of purpose and set the direction the organization should take. Leaders must create an environment that encourages people to achieve the organization s objectives. 3. Involve your people. Organizations rely on people. Therefore: Organizations must encourage the involvement of people at all levels. Organizations must help people to develop and use their abilities. 4. Use a process approach. Organizations are more efficient and when they use a process. approach. Therefore: Organizations must use a process approach to manage activities and related resources.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}