CIS Initial Results: Post 2010-2011 Summits **Information provided courtesy of JetBlues Assessment, Measurement, and Evaluation Team (JBU) & THE Customer Insight Team (SSC) 2010 Summit participants scored higher NPS scores for all 2011 88% of participants reported positive change in ability to support their crews providing magnificent service (surveyed 6 months post-summit) 98% of participants reported they had A clearer understanding how Customer Support Department contributes to the success of the organization Inflight Airports Customer Support
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