36 First-Time eLearner's Journey Progress through Programme High Confidence High Comfort Low Anxiety High Motivation Low Confidence Low Comfort High Anxiety Low Motivation Low Skill Level Unconsciously - Unskilled Don't know what they don't know Higher Skill Level Consciously - Skilled Knows how to find out about what's not known Becoming an eLearner Negotiating content Negotiating LMS Negotiating technology Increase in eLearning capability
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