10 Essential Customer Service Skills
{"Image DocumentName": "10 Essential Customer Service Skills", "Image ImageDescription": "Clear Verbal Communication. Aside from being able to listen, you also need to be able to communicate verbally. with the customer. While written communication is another of the. customer service skills you ll want to master, it is verbal communication. that is most often used in today s call centers. The purpose of this kind of communication is to not just repeat a spiel or. information to the customer, but to make sure that they understood what you said. You will need proper speaking skills, good grammar and the ability to choose. the right mode of speaking for the person on the other. end of the line. Adeel javed (OnecallSolutions)", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}