29 of 33 Complaint Management: - continued The Patient & Guest Relations Representative or other facility designee, will review all complaints and determine if it will be classified as a Medical Grievance, Complaint or Concern/dissatisfaction and offer assistance and intervention in bringing the matter to closure: See policy 1 CLN 033 Patient and Family Grievances and Complaints The Patient & Guest Relations Manager closes all complaints entered into the web-based incident reporting system.
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