Why do outsourcing deals fail
{"Image DocumentName": "Why do outsourcing deals fail?", "Image ImageDescription": "Lessons learned from our work with clients to remediate outsourcing issues. Deals done without an integrated client team. Requirements don\u2019t translate to contract. SOW\u2019s don\u2019t capture real needs. Change requests overload. One sided scope. Primary focus on outsourced functions. Lack of attention/definition to retained functions. Poor documentation of current state operations. Leads to service provider \u2018conservative\u2019 pricing. Operational breaks in the chain. Incomplete or inaccurate view of total cost of ownership. Lack of focus on root causes. Left with wrong supplier or wrong price (or both) Not separating services from solutions in contracting. Creates disconnect for service delivery. Can be at odds with continuous improvement. Intermingling projects and operational services. Can lead to duplicate costs. Increases possibility of excessive change orders. Potential for resource misallocation4. Unclear definition of business goals. and objectives. Legal. Change management/ communications. Finance. HR. Business owners. IT leadership. Define value. goal 1. goal. ? Cheaper isn\u2019t good enough. Moving targets for satisfaction. Marginalized SLA\u2019s. Failure to structure the right deal. Contact term. HR. model. Service delivery model. Pricing model.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}