Learning to Communicate
{"Image DocumentName": "Learning to Communicate", "Image ImageDescription": "Communicate in writing and verbally. Understanding the Audience. Determine the audience. Answer the following questions about the audience. What does the audience already know? Want to know? What is its capacity for absorbing information? What does it hope to gain? Friendly or hostile? See Learning Objective 2: Describe the interpersonal communication process. See text page: Learning to Communicate. Managers communicate in writing and verbally. Before they can master either form of communication, they must be able to identify the audience, develop good listening skills, and understand the importance of feedback and nonverbal communication. Understanding the Audience. Managers need to determine their audience. Specifically, they need to be able to answer the following questions: What does the audience already know? What does it want to know/ What is its capacity for absorbing information? What does it hope to gain by listening? Is it hoping to be motivated? Informed? Convinced? Is the audience friendly or hostile?", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}