11 ZUS 2012 Communication channels – New Information Portal (NPI) as part of PUE project WWW portal The information part available to the general public Private protected information services (access to data about bailiff, doctor, payer, insured person, recipient of benefits) Private transactional services (sending a document to ZUS, booking a visit) ePłatnik – transactional services for payers Administrative functions to edit generally available content (CMS) The effects of the strategy e-ZUS to improve the quality of ZUS customer service
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