Eksempel: Målbare kriterier for kvalitet/prestasjoner fra leverandør Verifiable performance metrics /project capability: # of projects in last 10 years: 991 # of large projects (€150K- € 3.3 Million ): 72 % of large projects on time: 89% % of large projects on budget: 95% % of large projects customers satisfied: 93% Customer satisfaction last 5 years : score 8.9 out of 10 Recommended by 100% of customers 5 years in a row
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