Call Recording Benefits
{"Image DocumentName": "Call Recording Benefits", "Image ImageDescription": "Improve. Customer. Service. Ensure. Quality. Standards. Identify. Training. Needs. Measure. Performance. Sales. Verification. Evaluate. Customer. Satisfaction. Liability. Protection. Threat. Tracking. Capture. Testimonials. Meet. Regulations. Share. Information. Identify. Customer. Expectations. Productivity. Improvement. Resolve. Disputes. The top reasons for monitoring cited by respondents were the same this year as in the 2004 study: 1) Ensure that quality standards for each call are met; 2) measure agent performance; 3) evaluate level of customer satisfaction; 4) identify customer needs/expectations; and 5) identify additional training needs for individual agents. 81% of Call Centers use Call Recording. Non-Call Center Environments Are Increasing Usage.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}