Handling the Reaction Shock and Anger. All Cases.
{"Image DocumentName": "Handling the ReactionShock and Anger. All Cases. Do: acknowledge that they are not happy with the feedback, ask for their comments, restate examples.", "Image ImageDescription": "Don\u2019t: attack the person for being angry, get defensive, change your feedback. Do: refer to EAP if the reaction is significant and/or does not moderate with time.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}