Direct selling – Danijel Tavčioski and Miodrag Kostić - www.businessknowledge.com UNDERSTANDING SELLING 10 steps direct selling system 1) The first contact - greeting 2) Establish rapport with the prospect 3) Discover customer wants-pain 4) Solve the problem of price (payment) 5) Give right information – presentation 6) Overcome obstacles – complaints 7) Make a deal – contract 8) Ask for the sale – closing 9) Sell and earn more – cross-up-sell 10) Confirm the sale – post sale
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