avaya phone manual change voicemail message
{"Image DocumentName": "Avaya IP Office Group Collaboration Advanced Edition", "Image ImageDescription": "Profile: Businesses that require high levels of effective and efficient customer service, as well as the ability to monitor and analyze what those levels are. Function: Requires purchase of Preferred Edition as pre-requisite: Track and measure customer service and agent productivity \u2013 through an easy to use single screen browser interface. Record customer calls \u2013 to a dedicated storage facility enabling you to seamlessly search and replay any conversation. Ability to access information, check status of orders, and more using integrated voice response services. Enable customers to request information and/or complete surveys. Retrieval of responses is as simple as listening to a voic message. Value: Increase your knowledge about customers, their experience and improve service. Provide customers 24/7 access to information and services \u2013 with customized automated self help. Allocate your most valuable resource \u2013 your employees \u2013 to your most valued asset \u2013 your customers. List Price: Dkr. per system. Requires Preferred Dkr. Includes 1 Supervisor license. - Basis pakken til Custormer Call Reporting (CCR) - Til virksomheder som har brug for statistik og overblik over de kald som er p\u00e5 centralen. - Kr\u00e6ver Preferred Edition. - Der er mange flere sp\u00e6ndende ting og fort\u00e6lle om Advanced Edition \u2013 uddybende slide komme senere. Format: Software download via license. Avaya IP Office Advanced Edition enhances your phone interactions with customers, clients, suppliers, and vendors. You will be able to extend hours of operation, balance employee work load, and measure their productivity. Empower customers to do business with you as they prefer. We all have felt the dread of the morning. Arrive at office, check voic messages; access other systems, return phone call. All the while answer incoming calls, access other systems, and provide caller with information. With IP Office Advanced Edition, calls received outside of business hours (and even during business hours) would be streamlined. Allow customers to access information, check status of orders, and more using integrated voice response services. Enable customers to request information, customers (and employees) to complete surveys providing valuable insight to their experience and satisfaction without tying up your staff. Callers will be asked a customized question and given time to respond prior to the next question being asked. Responses can be audio and touch-tone. This form filler capability ensures that all required information is gathered in a logical and clear manner. Retrieval of responses is as simple as listening to a voic message. With IP Office Advanced Edition you can balance work load of employees by distributing calls among staff members. Measure staff productivity of call handling and identify areas where change is needed. Customer conversations can be recorded and played back at a later time through an interface that allows you to search quickly for the desired call. Know where to provide coaching to staff members to improve customer service. IP Office Advanced Edition allows you to utilize your employee\u2019s time and talent wisely; empowering you to personalize service to customers as they prefer. Track and measure customer service and agent productivity \u2013 through an easy to use single screen browser interface; make informed decisions quickly by viewing only the relevant data for the group or agent; keep informed of the most critical business cares modifying threshold levels to respond to current conditions; quick report generation with simple drag and drop and built-in templates; save reports for future use to analyze over time. Increase your knowledge about customers, their experience and improve service \u2013 through call recording; recordings are stored and replayed later; provides an excellent opportunity to enhance service to customers and coaching to employees. Provide customers 24/7 access to information and services \u2013 with customized automated self help capabilities; just because the office is closed doesn\u2019t mean business comes to a halt; allow customers to place orders, check status on shipment, and much more through interactive voice response; use during normal operating hours empowering your customer to conduct business as they prefer. Allocate your most valuable resource \u2013 your employees \u2013 to your most valued asset \u2013 your customers - gathering repetitive and routine information can be fully automated allowing employees to dedicate time to working directly with customers resulting in increased customer satisfaction and revenue; streamline information gathering (including voice messages); create customized surveys; both touchtone and voice responses are accepted within the same session; retrieve information just like a voic message. Product Components. IP Office Customer Call Reporter. IP Office Integrated Voice Response (IVR) IP Office Contact Store. IP Office Campaign Manager. IP Office VB Scripting. IP Office Customer Service Supervisor (1 license) Requirements for Advanced: Avaya IP Office 500, IP Office Preferred Edition. 50.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}