EICP Principles Patient/client engagement Population health approach
{"Image DocumentName": "EICP Principles Patient/client engagement Population health approach", "Image ImageDescription": "Best possible care and services. Access. Trust and respect. Effective communication. Client-centered approach to care. A client-centered approach puts the individual and their family as the focus of primary health care services and ensures that services will be tailored to individual needs. Health professionals have a shared purpose to optimize the health of the individual and their family. Individuals and their families are actively engaged in the prevention and management of health problems. Privacy, confidentiality and informed decisions are respected. Trust and respect for the unique roles and contributions for all care providers. Each professional and volunteer brings his/her own set of knowledge and skills to collaborative primary health care, and has an important contribution to make to the individual\u2019s health care. An attitude of mutual trust and respect is essential to ensure the individual and family have access to the most appropriate health professional(s) at the appropriate time and place. Trust and respect create a collegial environment to support shared decision-making, creativity and innovation. Care providers learn from each other and practice in a flexible way to best meet the individual and family needs. Accessibility of services. Accessibility means that people have access to the \u2018right service provided at the right time, in the right place and by the right care provider\u2019. Geographic barriers to care are minimized, through for example, telehealth, and appropriate resources (human and financial) for care exist. Services strive for equity in access considering age, gender, culture, language, religion or lifestyle. Services are available where people live, work and learn. Population health approach to services. A population health approach is a consistent and rational basis for setting priorities, establishing strategies and making investments in action to improve population health [1] Providers need to know what the health problems are in the population and design services and policies to best meet those needs across the continuum including promoting health, preventing and managing health problems. Programs and services need to address the wide range of factors[2] that influence health, and involving the population itself in the identification of and response to health needs. Services respect the unique needs of the community and are evaluated to assess their impact on the population. High quality care. Quality care includes seamlessness, continuity, and coordination among all care providers. It depends on effective communication and is evidence-based. Services are evaluated collaboratively with a quality improvement program. Service providers participate in continuing education. All service providers use skills in active listening, time management and open communication in working together. The primary health care infrastructure supports quality care. [1] FPT Committee on Population Health, [2] PHAC Website \u2013 Determinants of Health.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}