Proposed Management Plan
{"Image DocumentName": "Proposed Management Plan", "Image ImageDescription": "Rewards. Satisfaction not Speed. System of Checks and Balances. Georgie. Brennan was still concerned about productivity and profit when he said, We have to have some way to measure performance. (Nelson, K., & Trevino, L., 2004). I propose that instead of a commission based incentive plan for the employees, a reward system would be as much as an incentive to perform. Many people are motivated in different ways. Competition is a good tool to motivate if used correctly and with the people involved in the right mind set. A system of rewards would be a bonus to the base salary for managers and hourly employees of a predetermined amount each week. Different goals can be set by the manager such as, safety or customer satisfaction surveys. The customer satisfaction surveys would be to measure of productivity. The customer would be able to fill the survey while they waited for their car. If the customer wanted to complete the survey later then they could mail or fax it back. Customers would receive a small percentage off the bill for the next service for completing the survey. A policy for an outside company to evaluate service and report back to the company for feedback or suggestions on how to improve customer service satisfaction would keep the employees acting ethically responsible.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}