Blair's Public Service Reform Taken directly from the PM's No 10 strategy unit, July 2006 / Top down performance management (pressure from government) / The introduction of greater competition and contestability in the provision of public services / The introduction of greater pressure from citizens including through choice and voice / Measures to strengthen the capability and capacity of civil and public servants and of central and local government to deliver improved public services Taken directly from the PM's No 10 strategy unit, July 2006 / Top down performance management (pressure from government) / The introduction of greater competition and contestability in the provision of public services / The introduction of greater pressure from citizens including through choice and voice / Measures to strengthen the capability and capacity of civil and public servants and of central and local government to deliver improved public services
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