Tools for Service Management - Continued
{"Image DocumentName": "Tools for Service Management - Continued", "Image ImageDescription": "Mystery shoppers. Mystery shoppers are internal employees, or external consultants who pose as customers to determine how well customers are being served. Customer satisfaction surveys. Surveys can be written, oral or computer based. Two important questions frequently asked on a customer survey are: How likely are you to use the product or service again? Would you recommend the product or service to a colleague?", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}