Better Practices Theater Trends, Cases en Onderzoek Waarde toevoegen CONTACT INTERACTION ANALYSIS KNOWLEDGE MANAGEMEN T Predict time and channel of contact Estimate what they may want Recognize who is contacting Match with right agent cSAT / NPS Interaction data Staffing decisions, sales forecasts Optimizing commercial results Feedback to operation and marketing More efficient interactions Quicker answers lead to higher cSAT Improved performance Improved customer value Tijd voor interactie, discussie en uw visie!
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