A = AFFIRM You need to know what the consumer is upset about
{"Image DocumentName": "A = AFFIRM You need to know what the consumer is upset about", "Image ImageDescription": "You may have a tendency to go to the solution step without really identifying what the issue is with the consumer. You should not assume that you know why the consumer is upset. You should ask and let the consumer tell you what the problem is before looking at possible solutions. After getting the information that you need, steer the conversation toward a resolution by affirming the consumer\u2019s situation.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}