Being an Active Listener Part 5 of 10
{"Image DocumentName": "Being an Active Listener Part 5 of 10", "Image ImageDescription": "60. Listen to how customers use jargon and acronyms to determine their skill level. Jargon \u2013 The specialized or technical language used by a trade or profession. Acronym \u2013 A word formed from the first letters of a series of words. Good listening enables you to: Learn the business language that customers are using to describe their work. Understand the impact when the technology is failing. Understand and adjust to your customer\u2019s needs \u2013 no matter what their skill level. Ch. 2: Listening & Communication Skills.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}