309 Downtime Report Why do I need this report –Monitor your customers downtime per department –Provide information to change your process to decrease the downtime for your customers –Show your customers how well you are doing If the vehicles are available over 90% of the time, thats good When do I need to run the report –Monthly or quarterly –Every time you change a process that may decrease downtime to your customer Who do I share the results with –Your customers –All your staff Set goals to meet
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