Grievance Redressal Processes Fair Practices Code set out the procedure for Grievance Redressal Mechanism; Grievance Redressal Process have got prescribed time limit for redressal of Grievances Every branch of a bank/HFC will have the Complaint registering process Different Authorities have been specified by a Bank/HFC for escalation of grievance to higher authorities Further, Customer can escalate the grievance to -  Banking Ombudsman for Banks; and  National Housing Bank for HFCs.
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