BEFORE AND AFTER QFD BEFORE QFD AFTER QFD DESIGNPLANNINGREDESIGNMANUFACTURING PLANNING DESIGNREDESIGNMANUFACTURING BENEFITS Development time $$ Customer satisfaction KEY DIFFERENCES Before QFD After QFD sequential development simultaneous development across functions function involvement by phase all functions participate from start management approval by phase team empowered to make decisions tasks assigned by function tasks shared across functions functionally led decisions consensus decisions about trade-offs presentation meetings working meetings to develop results jointly customer needs not integrated focus on customer needs carried throughout
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