SupplierInputProcessOutputCustomer Inbound call1.Customer calls in – ACD routes customer to queue 2.Customer gives cc details 3.Customer connected to agent 4.Agent gets VRN from customer – inputs it 5.Agent confirms VRN 6.Agent offers text message services 7.Agent confirms services set up 8.Agent transfers customer to IVR 9.Agent logs out Service to pay for parking / answer question Customer Caller IDText messages requested by customer Corporate client ScriptParking feesCorporate client Computer workflow Fee per registration call ICON AgentsTime spent on phone Enquiry calls paid for by minute ICON
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