OTRS – Open Ticket Request System
{"Image DocumentName": "OTRS \u2013 Open Ticket Request System", "Image ImageDescription": "jeden z nejlep\u0161\u00edch open-sourcov\u00fdch helpdeskov\u00fdch syst\u00e9m\u016f sou\u010dasnosti. velmi robustn\u00ed. navrhovan\u00fd na \u0159\u00edzen\u00ed velk\u00e9ho po\u010dtu z\u00e1kaznick\u00fdch dotaz\u016f (v\u00edc ne\u017e tis\u00edce denn\u011b) automatick\u00e1 odpov\u011b\u010f klientovi. automatick\u00e9 p\u0159i\u0159azen\u00ed \u0159e\u0161itele probl\u00e9mu. automatick\u00e9 p\u0159i\u0159azen\u00ed \u010d\u00edsla tiketu. reporting a statistiky. dal\u0161\u00ed za pomoc\u00ed modul\u016f jako ITSM-ITIL (IT service management-Information Technology Infrastructure Library)", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}