Direct Observation Direct observation involves watching users work – Powerful method of data collection: When other forms of data collection aren't po
{"Image DocumentName": "Direct Observation Direct observation involves watching users work", "Image ImageDescription": "Powerful method of data collection: When other forms of data collection aren\u2019t possible. To supplement other forms of data collection. Plan sufficient time for observation. Take notes on: What users do. Their sequence of tasks. Tools and strategies users use. With whom users interact. Where users store information. Problems users encounter. A Guide to Computer User Support for Help Desk and Support Specialists, Fifth Edition.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}