Key Findings: Users experienced initial delays Delays and associated Costs: the majority of importers using all modes (sea, air and land) identified initial delays averaging 4-5 days with associated costs Delays for all modes steadily declined but still averaged 24-48 hours 6 months to 3 Months after implementation Clients identified the 24-48 hour delays not only due to SEW hardware/technical issues, but also to Customs revamping and reintroducing facilitative programs within the SEW Framework
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