27 COTS – Commercial Off the Shelf Software SystemsIssues Old custom systems still around – UI systems average 22 years old (NASWA) – MMIS, Tax, some ERP 10+ years old Even 10 year old system not architected for external access Expensive to maintain Nearly Impossible to upgrade Excel Budgeting Fed/Special Reporting CAFR Multiple versions of the truth Hidden effort is still costly Multiple data handoffs Audit issues Vendors and customers have moved aggressively to replace Custom applications with Off the Shelf ones!
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