5 The 80 / 20 Rule 20% of the Customers give 80% of the Business 20% of the Customers give 80% of the Business All Customers cannot be treated similarly All Customers cannot be treated similarly Two Tier system Two Tier system 20% Customers get one set of treatment 20% Customers get one set of treatment 80% Customers get another set of treatment 80% Customers get another set of treatment
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