8 Human Factors Considerations Limited user capacitance Most business users do not navigate deeper than 4 levels in a taxonomy More than 10 choices/nodes per level impacts willingness to move deeper, to next level Multiple perceptions of value Provides navigation for discovery (40%) Organizes disparate info (18%) Structures KM repository (16%) Automates classification & alerting (14%) Enhances searching(12%) Distribution of expected benefits Increased productivity (21%) Reduced search time ( 20% ) Increased knowledge sharing (18%) Shortened time to decision (16%) Improved collaboration (13%) Discover new opportunities (10%) Source : Delphi Group 2004 Survey – 300 respondents
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