CRM Applications
{"Image DocumentName": "CRM Applications", "Image ImageDescription": "Customer touch point is a method of interaction with a customer, such as telephone,  , a customer service or help desk, conventional mail, Web site and store. CRM systems provide applications in 3 major areas: Sales - sales force automation (SFA). Marketing \u2013 support marketing campaigns & provide opportunities for cross-selling, up-selling and bundling. Customer service \u2013 can take many Web-based forms. Copyright 2007 John Wiley & Sons, Inc. Chapter 8.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}