Prerequisites for Process Performance Measurement
{"Image DocumentName": "Prerequisites for Process Performance Measurement", "Image ImageDescription": "Determining Process Performance Process Performance can only be measured if appropriate Performance Indicators are identified. Prerequisites for Process Performance Measurement. Clarify process scope (e.g. define start- and end-point of all involved processes, interfaces to other processes / work-streams) Identify and define adequate Process Performance Indicators (PPIs) Determine to-be values of PPIs, consider benchmarks as far as possible. Evaluate measurement of as-is values of PPIs (e.g. read timestamps in systems) Record cycle time of all involved sub-processes (complete coverage of process chain) Process Performance Dimensions. Time. Quality. Costs. How can the end-to-end cycle time be measured? Are process interfaces aligned? What is the to-be cycle time? Are there any benchmarks /best-in-class values? How is the process quality measured? Which quality is aimed for? How can costs be allocated directly or indirectly to the process (labor costs, costs for infrastructure,\u2026) Quality. TRADE-OFF ! Volume. Efficiency. Volume. Efficiency. Which volume does the process need to handle? (e.g. # of orders) Are these items counted? How can process efficiency be measured (e.g. conversion ratios)? Which efficiency is aimed for? Costs. Time.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}