The people must come first: the customer concept How to treat citizens as customers
{"Image DocumentName": "The people must come first: the customer concept How to treat citizens as customers", "Image ImageDescription": "To treat citizens as customers implies: listening to their views and taking account of them in making decisions about what services should be provided; treating them with consideration and respect; making sure that the promised level and quality of service is always of the highest standard; and. responding swiftly and sympathetically when standards of service fall below the promised standard.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}