13 Infrastructure Solutions: The start and foundation Knowledge Architecture Audit Knowledge Map - Understand what you have, what you are, what you want – The foundation of the foundation Contextual interviews, content analysis, surveys, focus groups, ethnographic studies Category modeling – Intertwingledness -learning new categories influenced by other, related categories Natural level categories mapped to communities, activities Novice prefer higher levels Balance of informative and distinctiveness Living, breathing, evolving foundation is the goal
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