11 Which Complaints will be Investigated by OCR.
{"Image DocumentName": "Which Complaints will be Investigated by OCR?", "Image ImageDescription": "OCR Case Processing Manual (2008): OCR will investigate all allegations, which, if true, would constitute a violation of one of the laws it enforces. In 2008, OCR changed its case processing procedures with its new Case Processing Manual. Previously, OCR would not open a case for investigation if the complainant could not provide a sufficient factual basis to suggest that discrimination occurred. Under the new Manual, OCR will proceed with the complaint investigation, provided that the allegation is timely and within OCR\u2019s jurisdiction. This change has resulted in the investigation of more cases. The CPM was revised with the goal of ensuring due process/fairness for both parties and of providing greater flexibility in resolution. Under the previous procedures, cases were administratively closed for insufficient factual basis and the recipient may not have been aware that a complaint had been filed against it. Due process considerations require that recipients be given notice and an opportunity to respond to complaints. Similarly, notions of fundamental fairness counsel against requiring the complainant to provide information to which he/she may not have access\u2013 imposing too high a burden on complainants.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}