Incident Management: Der Prozess nach ITIL
{"Image DocumentName": "Incident Management: Der Prozess nach ITIL", "Image ImageDescription": "Erst-Klassifizierung und Support. Aufsp\u00fcren, Aufzeichnen von St\u00f6rungen. 2. Anforderung bzgl. Eines Services Der Service Desk in der Schl\u00fcsselrolle f\u00fcr das Incidentmanagement. Optional: Service-Anforderungsverfahren. Abschliessen der St\u00f6rung. 4. Untersuchung und Diagnose. Behebung und Wiederherstellung. 7. Create and resolve service requests for customers sent via various communication channels. Immediate identification of customer s account and installed base of registered products. Complete history of customers past interactions. Incorporated easy-to-search knowledge base providing applicable solutions including attachment documents. Scripts and automatic alerts guiding the agent through his interaction with the customer. Create and schedule requests for onsite service visits. Streamlined service processing by rule based proposals of appropriate actions and follow-up steps", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}