This is What We Do Together First is a therapeutic alliance, because patients don't care what you know until they know that you care Use a systematic patient care process to assess all of a patient's drug related needs Clear care plan responsibilities so each of us are held accountable for work to achieve goals We follow-up to evaluate progress toward goals, and the resolution of drug therapy problems, because if you don't follow-up – you don't care We document care – because if you don't document, it didn't happen
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