Process Culture View Operations Framework/ITIL in IOM
{"Image DocumentName": "Process Culture View Operations Framework/ITIL in IOM", "Image ImageDescription": "Most effort. spent in: Reactive. Ad hoc. Problem-Driven. Avoiding Downtime Reactive. Stable IT. Request Driven. Change Management and Planning. Keeping It Running Proactive. Accountable. Increased Monitoring. Formal Change Management. SLA\u2019s. Improvement. Predictability. Quality Driven Proactive. Optimizing Costs and Quality. Agile. Self Assessing and Continuous Improvement. Taking The Lead Objective: The Microsoft Operations Framework within the Infrastructure Optimization Model. Talking Points: There are several identifying characteristics of each IO level within an organization\u2019s operations framework. Basic: Reactive. Ad hoc. Problem-driven. Avoiding Downtime Standardized: Stable IT. Request Driven. Change management and planning. Keep it Running Rationalized: Proactive. Accountable. Increased monitoring. Formal change management. SLA\u2019s. Improvement. Predictability. Quality Driven Dynamic: Optimizing costs and quality. Agile. Self assessing and continuous improvement. Taking the Lead 13. \u00a9 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. \u00a9 2006 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}