Get Ahead of the Curve in Customer Service Create an Indispensable Organization And Avoid Becoming a Commodity Presented By Ivy Meadors Ivy@hthts.comwww.hthts.com
{"Image DocumentName": "Creating Indispensable Service and Support Organizations: Avoid becoming a commodity", "Image ImageDescription": "Learn methods to make your organization become an indispensable corporate asset. The level of value provided to the organization is the distinguishing factor to determine if your Service Desk or Contact Center is indispensable. This session uses the outsourcing argument as the basis for understanding the true potential value of your Service Desk or Contact Center. What are the qualities that will guarantee management believe your operations are mission critical? This presentation shows you where to focus your efforts to realize the greatest gains. Make the most of every opportunity for improvement. Recognize and destroy the sacred cows. Learn proven methods to make your organization become an indispensable corporate asset.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}