Postgraduate Dimensions of Excellence IDQuestion Text Superiority Mean Perceived Mean AS-8Willingness to help users-0.177.55 AS-2Giving users individual attention-0.166.69 AS-6Employees who deal with users in a caring fashion-0.137.20 AS-5 Employees who have the knowledge to answer user questions-0.107.56 AS-4Readiness to respond to users questions-0.087.55 AS-3Employees who are consistently courteous-0.057.57
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