Identification of Patient Ability to Pay – Workflow Self-Pay Segmentation 37 Segment 1: High Propensity – Previous Payment at UPMC or Collection Agency Segment 2: Medium Propensity – New Patient or Patient on Payment Plan Segment 3: Low Propensity – No Payment History at UPMC or Collection Agency Segment 4: All Balances < $100 Segment 5: Financial Assistance – Approved w/o Application Segment 6: Financial Assistance – Approved w/ Application or Currently Applying
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