QoS QoS requirements: include clearly specified QoS components (supply of services, customer complaints and redress, faults, service quality, provision of designated USO services including free emergency calls, billing) Detailed QoS parameters are set out by regulation in respect of each category of licence issued by the TCRA (regulator) QoS Monitoring: regular and independent assessment, and the results made publicly available; There is no evidence that QoS compliance is regularly or independently assessed or the results published.
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