Introduction Growth in services Characteristics of services
{"Image DocumentName": "Introduction Growth in services Characteristics of services", "Image ImageDescription": "Services are processes where customer is part of it. Viewed differently to products. Services contribute to new business models: eBay new way of conducting business. Ryanair new way of flying. Amazon new way of viewing and buying books. Napster new way to buy music.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}