2. Call Processing As previously stated, call processing is the procedure followed when a help desk operator takes a call on the help desk telephone l
{"Image DocumentName": "Figure 1: Call Processing flow diagram", "Image ImageDescription": "As previously stated, call processing is the procedure followed when a help desk operator takes a call on the help desk telephone line. A flow diagram of the procedure is shown in Figure 1. Take a moment to familiarise yourself with the diagram and the overall procedure before proceeding. Figure 1: Call Processing flow diagram.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}