© 2011 IBM Corporation Click and Collect Buy Online Pick Up In Store – Demo Overview Seamless Cross-Channel Retail Execution (Web, Mobile, Store) WebSphere Commerce IBMSterling Distributed Order Mgmt iPod Touch 3 rd Generation IBMSterling Store Associate Mobile Consumer makes purchase on the Web Requests in-store pickup Order Management signals store to pick & hold the item Store Associate accesses pick list via mobile device and confirms Customer sees an additional item they want but only display model available Associate uses mobile device to locate the out-of-stock item Saving the Sale and completes the financial transaction Retailer: Madisons Consumer: Tom Watson from Toronto, Canada
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