Communication system Downward Communication. Upward Communication.
{"Image DocumentName": "Communication system Downward Communication. Upward Communication.", "Image ImageDescription": "Lateral Communication. Diagonal Communication. Grapevine Communication. Caratteristiche delle 5 forme di comunicazione. Downward communication : Formal communication consists of messages sent from superiors to subordinates. 1. Instructions or directions concerning job-performance. 2. Information about organizational procedures and policies. 3. Feedback to the subordinates concerning job performance. 4. Information to assist in of work tasks. Low employee satisfaction. Downward communication is limited. Downward communication must accomplish the following: Demonstrate empathy . Be accurate. Be definite. Consider selective perception. Provide for feedback. Avoid message overload. Upward communication : the flow of messages from the lower levels of the organization to the upper levels. It most consists of information such as feedback of lower-level operations (reports of production). Upward is important work-related decisions. Upward communication involves complaints and suggestions for improvement . High employees satisfaction. Successful upward communication requires the following: Frequent face-to-face contact. Recognition of and rewards for accomplishment. The ability to listen. Action. Lateral communication This is the flow of communication between people who are on the same level in an organization. It requires co-workers co-ordination to accomplish a goal. Lateral communication can also occur between two or more departments in an organization. Lateral communication helps develop interpersonal relationships. Lateral communication has three formal functions: Coordination. Problem solving. Conflict resolution. Lateral communication tends to be faster, more accurate, and less threatening than vertical communication. Diagonal communication. It occurs between individual or departments that are not in the same level of the hierarchy. Informal. The grapevine. Rapid and fast. Grapevine has three main characteristics. it is not controlled by management. it is perceived by most employees as being more believable and reliable than formal channel issued by top management. it is largely used to serve the self-interests of the people within it.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}