UCB ERS Implementation Lessons Learned 5) Document responses to ad hoc campus questions to facilitate consistent response from central ( & don't reinvent the wheel each time) 6) Need dedicated project team lead & a full time staff to develop training materials, test system, handle calls, perform follow up, hold training sessions 7) Meet regularly with Campus ERS focus group 8) If possible get support and advice from other UC campuses who have already implemented ERS 9) Need strong IT support assigned to liaise with UCOP IT staff
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