Some features of this shift E-Government Transformational Government  Government-centric  Citizen-centric  Supply push  Demand pull  Government as sole provider of citizen services  Government also as convener of multiple competitive sources of citizen services  Unconnected vertical business silos  New virtual business layer, built around citizen needs, operates horizontally across government  Identity is owned and managed by government  Identity is owned and managed by the citizen  Public data locked away within government  Public data available freely for reuse by all  Citizen as recipient or consumer of services  Citizen as owner and co-creator of services  Online services  IT as capital investment  Multi-channel service integration  IT as a service  Producer-led  Brand-led Bolting technology onto the existing business model of government Focusing first on the business changes needed to unlock benefits for citizens, and only then on the technology
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