Fall 2007 Support Center snapshots (August 18 - 30, 2007) Walk-in / Calls Averages 10.081 users in line (Max 30 – more would overflow outside).089 calls average on phone (Max 5) 35.674 laptops being supported (40 Max) Email inquiry/incidents 1369 opened tickets (~105 per day) 1194 tickets closed ( ~92 per day) 132 dead messages 97% closed during that period
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