Show the Impact Emotional Labor Has on Employees
{"Image DocumentName": "Show the Impact Emotional Labor Has on Employees", "Image ImageDescription": "Types of Emotions: Felt: the individual\u2019s actual emotions. Displayed: required or appropriate emotions. Surface Acting: displaying appropriately but not feeling those emotions internally. Deep Acting: changing internal feelings to match display rules - very stressful. An employee\u2019s actual emotions are their felt emotions and this is in contrast to the emotions that are required or deemed appropriate, which are called displayed emotions. There are two levels of displayed emotions that can be expressed. They are both appropriately called acting. Surface acting is when an employee displays the appropriate emotions even when they don\u2019t feel those emotions. Deep acting is when the employee actually changes their internal feelings to match displayed rules; this level of acting can be very stressful. Copyright \u00a9 2013 Pearson Education, Inc. publishing as Prentice Hall.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}