LOX-GNH053-20060905-PROB In 2005 the Trust invested in the First Choice Kings Programme to deliver a set of objectives 1CK objectives 1.Improve on the already excellent quality of care 2.Make the patient experience for Kings patients more positive 3.Create a culture and capability of continuous operational and managerial improvement 4.Deliver a step change in financial efficiency by 2008 1CK targets 1.Reduce ALOS 2.Comply with 18 weeks 3.Increase patient satisfaction 4.Build team of 80 Change Agents 5.Reduce cost per spell Change Leaders team McKinsey Service based teams Marketing & branding Convenience and access Environment Communication and care Improvement capability building Cross-hospital enabling projects Performance Management Finance processes Service-based transformations GMCCSLiverCHTBC
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