Misconception A misconception is a customer's incorrect negative assumption about your product or company, due to a lack of correct information.
{"Image DocumentName": "MisconceptionA misconception is a customer\u2019s incorrect negative assumption about your product or company, due to a lack of correct information.", "Image ImageDescription": "Strategy for dealing with Misconceptions: Step 1: Probe to clarify the customer\u2019s concern. Step 2: Tactfully provide the correct information to resolve the misconception. Step 3: Emphasize the positive information you have provided.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}