Claim 2: Psychology and Design Heuristics how the system should represent and organize knowledge how the system should represent and organize knowledge how the system should use that knowledge in performance how the system should use that knowledge in performance how the system should acquire knowledge from experience how the system should acquire knowledge from experience To develop intelligent systems, we must constrain their design, and findings about human behavior can suggest: This approach has led to many new insights and methods, but few modern AI researchers take advantage of it.
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