Information in regulation Information for regulation comes from many sources Can be numerical indicators, outcome or process, or qualitative experience information CQC views information from users of services as a crucial piece in the information jigsaw One of three key quality markers: safety, effectiveness and patient experience There is a need to show accountability in how the CQC uses information from users Programme of work to make better use of the 'voice of the user' Includes methodology development- driven by Intelligence Directorate
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